Some 35 percent have further digitized their supply chains, for example, by connecting their suppliers with digital platforms in supply chain management (Exhibit 1).Īdoption of automation technologies-including robotics, autonomous vehicles, and AI-driven software that can perform processing workflows-has also accelerated during the pandemic, although to a lesser extent than digitization. Roughly half of those surveyed reported increasing digitization of customer channels, for example, via ecommerce, mobile apps, or chatbots. As nonessential workers shifted to working from home, 85 percent of respondents in the McKinsey survey said their businesses have somewhat or greatly accelerated the implementation of technologies that digitally enable employee interaction and collaboration, such as videoconferencing and filesharing. This has spurred digital transformations in a matter of weeks rather than months or years. Unprecedented restrictions on travel, physical interactions, and changes in consumer behavior since COVID-19 took hold has forced companies and consumers to change the way they operate. Since the start of COVID-19, executives say adoption of digitization and automation technologies has accelerated Four hundred of these respondents, or one-half of the sample, were US-based. 2 The survey was in the field from to July 14, 2020, and garnered responses from 800 C-level executives and senior managers in selected countries (Australia, China, Canada, France, Germany, India, Spain, the United Kingdom, and the United States) and representing the full range of industries. The respondents represented businesses of different sizes, with a quarter from companies with less than $1 billion in revenues, and the remainder split between companies with revenues of $1 billion to $10 billion and those with revenues over $10 billion. Half of the respondents are based in the United States, and the rest work in Australia, Canada, China, France, Germany, India, Spain, and the United Kingdom. These insights are based on a recent survey of 800 executives, representing a full range of industries in eight countries. Small and midsize businesses and communities of color, already more severely affected by COVID-19, are also more vulnerable to disruption from increased automation. People with the lowest incomes and educational attainment have been disproportionately affected, putting strains on achieving inclusive growth and potentially raising income inequality. Not only has COVID-19 thrown millions of individuals out of work, but the mix of jobs that emerge from this crisis is likely different than those that were lost. The responses to the survey point to a period of disruptive change ahead. The authors would like to thank Anja Nilsson, Pawel Poplawski, Rukmi Sarmah, and Gunnar Schrah. This article was a collaborative effort by Susan Lund, Wan-Lae Cheng, André Dua, Aaron De Smet, Olivia Robinson, and Saurabh Sanghvi. Those changes in turn will create greater demand for workers to fill jobs in areas like health and hygiene, cybersecurity, and data analytics. The results suggest that the crisis may accelerate some workforce trends already underway, such as the adoption of automation and digitization, increased demand for contractors and gig workers, and more remote work. To understand these changes, McKinsey commissioned a survey of business executives around the world in June 2020. For instance, see The future of work in Europe: Automation, workforce transitions, and the shifting geography of employment, McKinsey Global Institute, June 2020, and The future of work in America: People and places, today and tomorrow, McKinsey Global Institute, July 2019. 1 This article complements the substantial body of research by the McKinsey Global Institute on the future of work. The COVID-19 pandemic has caused major disruption to our working lives in the short term, and is likely to change the way that we work in the long term.
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